Shipping Policy

At Mankind Healthcare, we aim to ensure a smooth, reliable, and timely delivery experience for all our customers. Please read our shipping policy carefully to understand how we process and deliver your orders.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next working day. During high-demand periods or promotional sales, processing may take slightly longer.

Once your order is confirmed, our team carefully verifies product availability, quality checks, and packaging before dispatch.

Shipping Time & Delivery

Delivery timelines depend on the destination and logistics partner:

Within India: 3–7 business days
Remote locations: 5–10 business days
International orders: 7–15 business days (approx.)

Please note that delivery times are estimated and may vary due to weather conditions, courier delays, customs clearance, or unforeseen logistics issues.

Shipping Methods

We work with trusted national and international courier partners to ensure safe and secure delivery of all healthcare and dental equipment. The shipping method is selected based on product type, weight, and delivery location.

Shipping Charges

Shipping charges are calculated automatically at checkout based on:

Product weight and dimensions
Delivery location
Courier service availability

In some cases, free shipping may be offered on selected products or bulk orders as part of promotional offers.

Order Tracking

Once your order is dispatched, you will receive a tracking ID. This allows you to track your shipment in real-time through the courier partner’s tracking system. Updates regarding dispatch and delivery status may also be shared via notifications.

Packaging & Safety

All products are securely packed using industry-standard packaging materials to ensure they reach you in perfect condition. Special care is taken for fragile and high-value medical equipment to avoid any damage during transit.

Damaged, Lost, or Delayed Shipments

If your order arrives damaged or appears lost in transit, please report the issue immediately. We will coordinate with the shipping partner to investigate and resolve the issue as quickly as possible.

In case of delays beyond the estimated delivery time, we will actively follow up with the courier service to ensure timely resolution.