Return Policy

At Mankind Healthcare, we are committed to providing high-quality medical and dental equipment. Customer satisfaction is important to us, and we follow a fair return policy to ensure trust and transparency in every purchase.

Eligibility for Returns

Returns are accepted only under the following conditions:

The product is received in a damaged or defective condition
The product is incorrect or not as described
The product has manufacturing defects

To be eligible for a return, the request must be raised within 3–7 days of delivery, depending on the product type and category.

Non-Returnable Items

Certain products cannot be returned due to hygiene, safety, and medical regulations. These include:

Opened or used medical/dental equipment
Consumable products (e.g., gloves, syringes, disposables)
Customized or special-order items
Products without original packaging

Return Conditions

To be approved for return:

The product must be unused and in original condition
Original packaging, labels, and accessories must be intact
Proof of purchase (invoice/order details) must be provided
The issue must be reported within the allowed return window

Return Process

Once a return request is approved:

Our team will verify the issue
A pickup or return instruction will be provided
The product will be inspected upon receipt
After verification, a replacement or refund will be processed (as applicable)

Refund / Replacement

Depending on the situation:

Replacement will be provided for damaged or incorrect items (subject to availability)
Refunds will be processed for eligible cases after inspection
Refund processing time may vary depending on the payment method and bank policies

Shipping Charges on Returns

If the return is due to our error (wrong or defective product), return shipping will be covered by us
If the return is for other approved reasons, shipping charges may be borne by the customer